Internet Complaints
You can find Internet complaints against Tax Masters on several sites out there. We have even seen claims that we are perpetrating a conspiratorial Tax Masters scam, defrauding people out of their hard-earned money and even helping people cheat on their taxes. There’s no two ways about it, we are incredibly successful at what we do and that puts a rather large target on our back. While we do charge for the services we are hired to perform, let me categorically state that Tax Masters is not a scam. We are not a fraud. We do not cheat people. We never help anyone cheat the IRS. If you know what you are doing, it is not necessary to lie or cheat. We know how to solve tax problems without having to resort to fraud, scam, or cheating anyone.
Client Service is Our Focus
At Tax Masters, we are dedicated to providing quality, consistent tax representation services designed to bring clients back into compliance with the IRS, fight the IRS audit or appeal audit findings, assure that you are treated fairly, and, when appropriate, to allow us to negotiate with the IRS the best possible payment options for those we represent.
Tax Masters Client Satisfaction–97% Approval Rating
It might surprise you to know that Tax Masters has a 97% customer satisfaction rating. That means 97 out of every 100 clients we work for are happy with our services. If you work at Tax Masters, you are not surprised by this statistic. But if all you see of this company is what is written about us on complaints boards and ripoff reports, then I can see how this information might not jive with your perception of who we are. While even three unsatisfied clients out of 100 are too many, we are proud of our 97% satisfaction level.
Quality Assurance–A Dedicated Team
At Tax Masters, we have a Quality Assurance team dedicated to make sure we treat our clients fairly and provide quality, consistent services. This team works with and monitors our tax consultants and tax professionals to ensure that clients are properly qualified and that all services purchased are completed efficiently and in a timely manner.
If You Have a Complaint, We Want to Help
Our goal is 100% client satisfaction. If you are an existing client and you have a legitimate Tax Masters complaint, please contact your Case Coordinator. If this does not resolve the problem, please ask to speak with a representative of our Quality Assurance team. They are in place to be sure we help our customers properly. As a matter of fact, we encourage you to contact us with concerns and complaints because we use them to stay sharp and to improve our services as we grow.
Why We Don’t Respond To Anonymous Internet Complaints
We do not respond to anonymous Internet posts at Tax Masters. This is for several reasons. One is that we are bound by federal privacy laws as an IRS tax representative and we are bound by our even higher standard of confidentiality of client records. We hold this trust sacred. By law, we are not allowed to discuss any particulars of a client’s case with anyone except the client unless the client gives us permission. In other words, since all we are comfortable doing is making general statements, no rebuttal we supply will be worth much to the complainer or the reader. Another reason we don’t respond to Internet posts is that we’ve discovered that an unreasonable number of the posters are in fact competitors planting false and erroneous information and are not in fact clients at all. Yet another reason we don’t respond is that any response we provide lends weight to the post, accurate or not, and serves as chum for the inevitable feeding frenzy to follow.
If you choose to post on the Internet, that is your decision. However, posting out there instead of contacting us directly doesn’t get you any assistance with your complaint, and more importantly, it doesn’t help you out of the tax trouble you are in. I know it is easier at times to lash out than to confront your tax problems head on, but this sort of activity does not help your situation.
A Final Word on Tax Masters Complaints
I founded this company because I saw a need for our services. I like the service industry because we get to help people out of tough situations. Our clients come from all walks of life, from doctors and lawyers to mechanics, truck drivers, soldiers, school teachers, and retired persons. We have served politicians, medical professionals, school board presidents, oil executives, mail carriers, and preachers. Tax troubles don’t follow one particular segment of the population. The IRS can go after anyone.
In Tax Masters, I created a company that provides equal protection and representation to every one of our clients. If we fail you, we go out of business. I don’t want to be out of business. Quite the opposite, even in this time of economic strain, we are still serving new people everyday. The reason is because we do what we say we will and we win favorable resolutions for our clients with the IRS. If you have tax problems, you need our help. Don’t let fear control you. Contact us and let us help you through this. Tax representation is what we do for a living, all day everyday. Let us share this burden with you. We know the way to the other side and we can guide you.
Until you need us,
Patrick Cox Tax Masters