TaxMasters Services-What to Expect as a Client

From the moment you give our tax consultant the go-ahead on the phone, we start working for you. The Customer Service Representative assigned to your case will attempt to touch base with you within three working days to let you know the basic milestones and timeline involved with resolving your tax problem. Tax relief can take time, so be prepared to go through episodes of hurry up and wait while we work to beat deadlines and then are forced to sit idle while the IRS ignores theirs.

We strongly encourage you to communicate with us if you have a question, complaint, or if the IRS contacts you. Often times, misunderstandings can be resolved quickly and painlessly, but you have to call us if you have a question or an issue. Call us. We're here for you.

TaxMasters-A Team of Tax Professionals Working for You

When you purchase services from TaxMasters, you purchase more than a tax CPA or a tax lawyer can offer. With our team of professionals, you get the combined experience of our entire team. We have former IRS agents, attorneys, tax preparers, enrolled agents, tax consultants, and top-notch tax advisers on staff to help serve you and work to get you real tax relief.

Client Expectations

Continuity of Service-Guaranteed Performance

Unlike with other tax representation companies, TaxMasters prides itself on using a team approach. When you engage our services, you purchase more than just a single enrolled agent or tax lawyer. What you purchase is a team of tax professionals who have access at all times to all the details of your case. When you call our competitors and your enrolled agent is on vacation, you're out of luck if you need critical information about your case. However, TaxMasters uses a team approach where multiple individuals are familiar with your case at any given time. This duplication of resources and effort is just one of the ways TaxMasters is able to ensure that you receive quality service every time you call, regardless of vacation schedules and sick days.

Service continuity is one of the things that sets us apart from our competitors, who tend to assign a principle representative to a case and forget about it.

Quality and Innovation-Part of the Package

Another advantage to having multiple professionals working on your case simultaneously is that they talk to one another and are able to create new and customized solutions to unusual or complex tax problems. Most of our competitors offer a surprisingly anorexic and narrow list of services. At TaxMasters, we have tax professionals who know all the old tricks and are intelligent and creative enough to come up with a few of their own when the old ones stop working.

Rumors of Scam, Fraud, and Cheat

From the early days of tax representation, many tax representatives have done some things that are not above board. Some of these companies and individuals have even been involved in class action lawsuits and criminal investigations.

An Honest Track Record

We're proud at TaxMasters of our honest track record. But like many tax representation firms that are genuinely helping clients resolve their tax problems and obtain IRS tax relief, we have been included with less reputable firms in accusations of scam, fraud, and cheating.

TaxMasters has been in business for nearly a decade. We have saved people incredible amounts of money over the years and helped tens of thousands of taxpayers regain compliance with the IRS and get back into the tax system. We are a diverse company that employs Americans and workers from all walks of life, even some who worked for the IRS in significant, prominent positions in the past.

Negative Comments-The Price of Success

We have come under attack on the Internet in recent years from what looks on the surface to be genuine comments and reviews. However, after some significant investigation, we have learned that most of the negative rumors on the Internet don't even originate with existing clients of TaxMasters. Many accusations of TaxMasters running a scam or a fraud or a cheat don't even come from real people, but are actually written and published by our competitors and by people who didn't give us a chance to help them achieve tax relief. The extent of this campaign to slur the good TaxMasters name includes multiple complaints at various places on the Internet and with the Better Business Bureau.

We would also like to point out that most complaints by existing clients against TaxMasters are a direct result of fairly simple misunderstandings. A great example is the complaint that "every time I called in, I spoke to a new person." As discussed earlier in this page, a benefit of hiring TaxMasters is that you get a team of tax professionals for the price of a single person. Of course we want you to talk to the tax professional who knows the most about the specific details of your case. We also work in shifts to better serve our clients and to be responsive to your calls and inquiries, regardless of the time of day. The TaxMasters team takes great pride in our ability to provide top notch tax representation services and we dispute the accusation that we work for a tax cheat or a company who is running a fraud or a scam. If you have a complaint about our services, let us know. We are here to help you get through this. You must be able to tell us what's wrong for us to help you.

TaxMasters-Dedicated to Quality Client Service

We want to be clear. TaxMasters is in business because of and for our clients. If you are a client, we will do everything in our power and within the limits of the law to help you achieve tax relief. We are in business to help you and we depend on you for our livelihood. We will not do anything to jeopardize that relationship.